SorbSecurity SaaS End User License Agreement

2 years ago
sorb
30 minutes

Last Modified Date: August 1, 2022

Welcome to SorbSecurity! The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, this “Agreement”), governs the activities of anyone using and/or accessing SorbSecurity SaaS, including SorbSecurity Email Firewall, Attachment Protection(Cloud Sandbox), Phishing Protection(URLProtect), (collectively, “SorbSecurity SaaS”), including Channel Partners that access the Services for purposes of provisioning SorbSecurity SaaS to end users (“you” or “End User”) and is entered into with Sorb Security PTE. LTD., or any other applicable SorbSecurity wholly owned subsidiary (“SorbSec”). Please read this Agreement before you use or access SorbSecurity SaaS. If you accept or agree to this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement and, in such event, “you” and “your” will refer and apply to that company or other legal entity. By clicking to accept or agree to this Agreement when this option is made available to you, you represent and warrant that you have read, understand, have the legal capacity to, and hereby agree to be legally bound by these terms and conditions. If you have entered into a separate written agreement with SorbSecurity, that written agreement will govern your relationship with SorbSecurity. SorbSecurity may revise and update this Agreement from time-to-time in its sole discretion by posting such modifications to this Agreement on the administrative interface webpage for provisioning of SorbSecurity SaaS with the effective date posted on the top of the Agreement, “Last Modified Date”. Your continued activity/access as an End User of SobSecurity SaaS following the posting of the revised Agreement means that you accept and agree to the changes. If the modified Agreement is not acceptable to you, your only recourse is to cease using SorbSecurity SaaS and being an End User. All changes are effective immediately when SorbSecurity posts them and apply to all End User activities thereafter. 

If you are using SorbSecurity SaaS for evaluation purposes, your use of SorbSecurity SaaS is only permitted on a limited user deployment basis and for the period of time limited by the authorized evaluation period. Notwithstanding any other provision in this Agreement, an evaluation license for SorbSecurity is provided “AS-IS” without indemnification, warranty, obligation to provide support, of any kind, express or implied.

Recitals

SorbSecurity SaaS provides an email filtering, management, and compliance service offering inbound and outbound email traffic management at the internet level, email continuity, email archiving, Cloud Sandbox, Cloud URLProtect and related security awareness services. The Service may be formed from the following elements: (1) Spam and phishing email detection and blocking; (2) Virus and malware email detection and blocking; (3) Content control; (4) Emergency Inbox email continuity; (5) Transport Level Security, (6) Journal-based email archiving and (7) security awareness training.

1. Definitions

  • 1.1 “Active Users” means the number of users provisioned on the Service for purposes of email filtering, receive security awareness training or interface access and as counted by the Service. Aliases, distribution groups and other functional accounts are not counted so long as they are properly configured as such in the Service.
  • 1.2 “Billed Users” means the number of users billed for the Service for the month or the year. For SorbSecurity SaaS – Security Awareness, the “Billed Users” means the greater of the 25 Active Users or the number of Active Users shown on the account on the 1st of each month or each year. For SorbSecurity SaaS – Email Security, the “Billed Users” means the number of Total Users shown on the account on the 1st of each month or each year.
  • 1.3 “Channel Partner”: means a third-party authorized by SorbSecurity to resell and/or provide the Service to End User.
  • 1.4 “Confidential Information” has the meaning set forth in Section 10.
    1.5 “Mailbox” means a separate account on End User’s e-mail server for sending or receiving messages or data within End User’s e-mail system or network. Aliases and distribution lists shall not be counted as separate mailboxes provided each person who has access to such aliases and distribution lists has a separate account on End User’s email server for the receipt of messages or data within End User’s e-mail system or network.
    1.6 “Open Relay”: means an email server configured to receive email from an unknown or unauthorized third party and forward the email to one or more recipients that are not users of the email system to which that email server is connected. Open Relay may also be referred to as “spam relay” or “relay”;
  • 1.7 “Purchase Order” means an ordering document for the Service(s) and may take the form of a purchase order issued by End User or Channel Partner to SorbSecurity. Each Purchase Order shall reference this Agreement and will be subject to this Agreement.
  • 1.8 “Service(s)” means any SorbSecurity products licensed on a hosted basis as software as a service under this Agreement pursuant to the Purchase Order. A general description of the available Service(s) is provided herein under the Recitals section.
  • 1.9 “Taxes” means any direct or indirect local or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, sales, use or withholding taxes.
  • 1.10 “Threat Analytics”means information collected, generated and/or analyzed by SorbSecurity SaaS such as log files, statistics, aggregated data and derivatives thereof.

2. Supply of Service and Grant of License

  • 2.1 Subject to the terms and conditions of this Agreement, SorbSecurity hereby grants to the End User a non-exclusive, non-transferable, limited term right to use the Service for the permitted number of Total Users for the term, and solely for End User’s own internal business purposes.
  • 2.2 As between End User and SorbSecurity, End User is responsible for all activities conducted by its users under its Mailbox accounts. End User specifically agrees to limit the use of the Services to those parameters set forth in the applicable Purchase Order. Without limiting the foregoing, End User specifically agrees not to: (i) resell, sublicense, lease, time-share or otherwise make the Services available to any third party; (ii) attempt to gain unauthorized access to, or disrupt the integrity or performance of, a Service or the data contained therein; (iii) modify, copy or create derivative works based on a Service; (iv) decompile, disassemble, reverse engineer or otherwise attempt to derive source code from a Service, in whole or in part; (v) access a Service for the purpose of building a competitive product or service or copying its features or user interface; (vi) use a Service, or permit it to be used, for purposes of: (a) product evaluation, benchmarking or other comparative analysis intended for publication outside the End User organization without SorbSecurity’s prior written consent; (b) infringement on the intellectual property rights of any third party or any rights of publicity or privacy; (c)(d) filing copyright or patent applications that include the Services.
  • 2.3 Suspension of Services.
    • 2.3.1. SorbSecurity reserves the right both prior to the provisioning of the Service and at any time during the supply of the Service to test whether the End User’s systems allow Open Relay. If at any time the End User’s systems are found to allow Open Relay, SorbSecurity will inform the End User and reserves the right to withhold provision of or suspend all or part of the Service immediately and until the problem has been resolved.
    • 2.3.2. If at any time the End User’s email systems are found to be being used for bulk email or spam, SorbSecurity will inform the End User and reserves the right to withhold provision of or suspend all or part of the Service immediately and until such use is terminated.
    • 2.3.3. If at any time continued provision of the Service would compromise the security of the Service due, without limitation, to hacking attempts, denial of service attacks, mail bombs or other malicious activities either directed at or originating from the End User’s domains the End User agrees that SorbSecurity may temporarily suspend Service to the End User. In such an event, SorbSecurity will promptly inform the End User.
    • 2.3.4. SorbSecurity reserves the right having given the End User seven(7)days prior written notice to temporarily suspend Service to the End User in cases of late or non-payment of SorbSecurity and/or Channel Partner invoices.
    • 2.3.5. Should the Service be suspended or terminated for any reason what so ever, SorbSecurity shall reverse all configuration changes made upon provisioning the Service and it shall be the responsibility of the End User to undertake all other necessary configuration changes to their mail servers, and to inform their ISP of the need to reroute inbound email.
  • 2.4 End User acknowledges and agrees that SorbSecurity may provide the Service from any datacenter forming part of the Service anywhere in the world and may, at anytime, transfer the provision of the Service from one installation to another. SorbSecurity does not guarantee that any such installation, or part thereof, is dedicated to the sole use of the End User. If you are based in the United States then the Services will generally be provided from a datacenter within Singapore, including any datacenter used for purposes of system failover.
  • 2.5 In order to fulfill its obligations in managing the Service, SorbSecurity may at any time amend the Service and any documentation relating thereto for any reason including, but not limited to: legal; safety; business; or technical considerations.
  • 2.6 The End User understands that the Service is supplied for an entire domain and can only be used by a full internet domain. The End User further undertakes to register all required email addresses with the SorbSecurity platform and understand that non-registered email address will not be accepted by SorbSecurity.

3. End User’s Obligations

  • 3.1 In consideration of SorbSecurity supplying the Service to the End User, the End User shall pay SorbSecurity charges (in accordance with Section 4) or Channel Partner charges.
  • 3.2 The End User will provide SorbSecurity with all contact information, technical data and all other information SorbSecurity may reasonably request from time to time to allow SorbSecurity to supply the Service to the End User and all Mailboxes at its registered domains. All information the End User supplies will be complete, accurate and given in good faith. Such information will be treated as End User Confidential Information under the terms of this Agreement.
  • 3.3 The End User shall not allow the products to:
    • 3.3.1 Act as an Open Relay, or
    • 3.3.2 Send or receive Bulk Email or facilitate the machine generated message delivery of bulk or unsolicited emails or e-mails sent from an account not assigned to an individual; or
    • 3.3.3 Send Spam or propagate any virus, worms, Trojan horses, or other programming routine intended to damage any system or data; Should the End User fail to meet these obligations in connection to End User’s email platform, in addition to SorbSecurity rights to suspend all or part of the Service, SorbSecurity reserves the right to charge the End User at SorbSecurity’ then current professional services rates for any remedial work which becomes necessary as a direct result of the End User’s failure to meet these obligations.
  • 3.4 The End User recognizes that information sent to and from the End User will pass through the Service and accordingly the End User agrees that the End User will use the Service for legitimate business purposes and:
    • 3.4.1. comply with all relevant legislation and not violate any law, statute, ordinance, or regulation (including, but not limited to, the laws and regulations governing export/import control, unfair competition, anti-discrimination, and/or false advertising);
    • 3.4.2. conform to the protocols and standards applicable to the Internet; and
    • 3.4.3. indemnify SorbSecurity against any liability to third parties resulting from information passing through the Service from the End User.
  • 3.5 The End User agrees that the End User will not use the Service for any unlawful purpose or in breach of any laws. These prohibited uses include, but are not limited to:
    • 3.5.1 civil and criminal offences of copyright and trademark infringement; or
    • 3.5.2 transmission or display or posting to a bulletin board of obscene, indecent or pornographic material; or
    • 3.5.3 commission of any criminal offence; or
    • 3.5.4 any transmission or display or publication of any material which is of a defamatory, offensive, abusive, or menacing character to any other person;
    • 3.5.5 transmission or display or publication of any material in breach of the any rules, laws or regulations dealing with data protection or similar legislation in any other country or of any material which is confidential or is a trade secret; or
    • 3.5.6 use of the Service in any manner which is a violation or infringement of the rights of any individual, organization or company anywhere worldwide.
  • 3.6 The End User agrees to indemnify SorbSecurity against all and any losses, costs and expenses SorbSecurity may incur as a result of any breach by the End User of Section 3.5 of this Agreement. In addition to SorbSecurity’s termination rights set out in Section 9 below, SorbSecurity may, at any time and at SorbSecurity sole option, suspend the all or part of the Service until the End User gives suitable undertakings and provides security in terms satisfactory to SorbSecurity to comply with the End User’s obligations hereunder or terminate the Service if the End User is in breach of any of the obligations set out herein.
  • 3.7 End User or Channel Partner shall not use the Service’s alias functionality to consolidate multiple Mailboxes under a single Active User. At no time should the number of Active Users be less than the number of Mailboxes being actively scanned by the Service.
  • 3.8 End User acknowledges and agrees that development of Threat Analytics from

SorbSecurity’s ecosystem is critical to the functionality of SorbSecurity SaaS. End User hereby grants a worldwide license to SorbSecurity to collect Threat Analytics. Further, End Customer hereby grants a worldwide license to SorbSecurity to use Threat Analytics to maintain, improve and enhance SorbSecurity Services; provided that if End Customer provides written legal notice to SorbSecurity on or after expiration or termination of the applicable SorbSecurity Services instructing SorbSecurity to delete any Personal Data included in Threat Analytics it will be deleted within 18 months of such notice. This Section 3.9 survives termination and expiration of the Agreement.

4. Charges and Payment. The following terms and conditions only apply to End Users that purchase directly from SorbSecurity.

  • 4.1 The charges to be paid by the End User directly to SorbSecurity for the Service are shown on the End User invoice issued by SorbSecurity. If no charges are shown in the End User invoice then applicable charges to be paid are at the Channel Partner’s specific pricing offered to the End User, or SorbSecurity’s then current standard list price rates. No refunds will be made.
  • o 4.2 Charges for the Service shall relate to the number of provisioned users that are invoiced by SorbSecurity or Channel Partner (“Licensed Usage”). The initial invoice may relate to the number of Billed Users.
  • 4.3 SorbSecurity will monitor the End User’s usage of the Service and if the actual number of Active Users being scanned exceeds the Licensed Usage, SorbSecurity may increase the Licensed Usage accordingly. Where SorbSecurity increases the Licensed Usage, SorbSecurity, or the applicable Channel Partner, will at its sole option raise additional invoices and/or make adjustments to subsequent invoices to cover charges for the increase in Licensed Usage on a pro-rata basis for the remaining part of the current agreed period. End User shall promptly pay for any such subsequent invoices for End User’s increased Licensed Usage.
  • 4.4 At the expiry of each minimum period of contract less 30 days, unless otherwise notified by the End User, each subsequent invoice shall correspond to the current Licensed Usage.
  • 4.5 For any End Users on a monthly subscription term, SorbSecurity and/or Channel Partner shall invoice the End User monthly, in arrears, on or shortly after charging commences and thereafter upon each month thereafter until termination. For End Users who meet the user minimums and are on an annual subscription term, SorbSecurity shall invoice the End User for the entire annual subscription terms, in advance, on or shortly after charging commences and thereafter upon each year thereafter until termination. The End User shall pay the full amount invoiced to it by
  • SorbSecurity and/or Channel Partner in within the specific payment terms agreed to as stated on the invoice.
  • 4.6 SorbSecurity may vary the charges for the Service and the End User will pay such charges. SorbSecurity will give the End User at least thirty (30) days written notice of any increase in charges. No increase in charges will take place during the minimum period or after the End User has given notice to terminate this Agreement in accordance with its terms. Such notification will be via email and sent to the admin or billing contact if different.
  • 4.7 The End User shall not be entitled by reason of any set-off, counter-claim, abatement or other similar deduction to withhold payment of any amount due to SorbSecurity and/or Channel Partner. All payments made are non-refundable.
  • 4.8 Interest shall be chargeable on any amounts overdue at the rate of one and a half percent (1.5%) per month or part thereof to run from the due date for payment until receipt by SorbSecurity in full of the outstanding amount whether or not after judgment and without prejudice to any other right or remedy of SorbSecurity including the recovery of costs incurred in pursuing the outstanding debt. The charges shown in this Agreement are exclusive of any value added and other applicable taxes. End User will be liable for payment of all Taxes that are levied upon and related to the performance of obligations or exercise of rights under this Agreement. SorbSecurity may be required to collect and remit Taxes from End User, unless End User provides SorbSecurity with a valid tax exemption certificate. The amounts received by SorbSecurity, after the provision for any Tax or withholding required by any country, will be equal to the amounts specified on the Purchase Order. In no event will either party be responsible for any taxes levied against the other party’s net income.

5. SorbSecurity Warranties

  • 5.1 SorbSecurity will provide the Service in accordance with the Service Description contained in Schedule 1 hereto.
  • 5.2 To the extent permitted by law, the foregoing conditions are In lieu of and exclude all other express and implied warranties, conditions and other terms, including but not limited to warranties of merchantability, satisfactory quality and fitness for a particular purpose. SORBSECURITY AND SORBSECURITY LICENSORS DISCLAIM ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, INCLUDING WITHOUT LIMITATION REGULATORY COMPLIANCE, PERFORMANCE, ACCURACY, RELIABILITY, AND NONINFRINGEMENT. SORBSECURITY DOES NOT WARRANT THE ACCURACY OF THE INTENDED EMAIL BLOCKING OF ANY MAIL MESSAGE, THE SERVICES WILL MEET END USER’S REQUIREMENTS OR THAT NO EMAIL WILL BE LOST OR THAT THE SERVICES WILL NOT GIVE FALSE POSITIVE OR FALSE NEGATIVE RESULTS OR THAT ALL SPAM AND VIRUSES WILL BE ELIMINATED OR THAT LEGITIMATE MESSAGES WILL NOT BE OCCASIONALLY QUARANTINED AS SPAM. SORBSECURITY DOES NOT WARRANT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THE AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO END USER.

6. Limitation of Liability

  • 6.1 SORBSECURITY’S LIABILITY FOR DIRECT DAMAGES UNDER THIS AGREEMENT SHALL IN NO EVENT EXCEED THE FEES DUE AND PAYABLE BY END USER TO SORBSECURITY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT CAUSING SUCH LOSS PER EVENT OR SERIES OF CONNECTED EVENTS.
  • 6.2 IN NO EVENT SHALL SORBSECURITY OR ITS LICENSORS OR SUPPLIERS HAVE ANY LIABILITY TO THE OTHER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • 6.3 THE LIMITATION OF LIABILITY AND EXCLUSION OF CERTAIN DAMAGES STATED HEREIN WILL APPLY REGARDLESS OF THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. BOTH PARTIES HEREUNDER SPECIFICALLY ACKNOWLEDGE THAT THESE LIMITATIONS OF LIABILITY ARE REFLECTED IN THE PRICING.

7. Intellectual Property Rights. As between the parties, SorbSecurity retains all title, intellectual property and other ownership rights throughout the world in and to the Services and service offering. End User retains all title, intellectual property and other ownership rights in all End User Data, End User Confidential Information and all data, text, files, output, programs, information, or other information and material that End User provides, develops, or makes available or uses in conjunction with any Service offering. End User’s rights to use the Services shall be limited to those expressly granted in this Agreement. End User is not authorized to use (and shall not permit any third party to use) the Services or any portion thereof except as expressly authorized by this Agreement or the applicable Purchase Order. There are no implied rights and all other rights not expressly granted herein are reserved. No license, right or interest in any SorbSecurity trademark, copyright, trade name or service mark is granted hereunder. End User shall not remove from any full or partial copies made by End User of the Services any copyright or other proprietary notice contained in or on the original, as delivered to End User.

8. Intellectual Property Rights Indemnity

SorbSecurity will (i) defend and indemnify End User against any suit or proceeding by a third party to the extent based on a rightful claim that the applicable Service(s) in the form created and provided by SorbSecurity and sold to End User pursuant to this Agreement (the”Indemnified Product(s)”) directly infringes any valid Singapore patent or Singapore copyright, or misappropriates any valid trade secret enforceable under the laws of Singapore or a jurisdiction thereof, and (ii) pay any damages finally awarded in such suit or proceeding as a result of such claim (or pay any settlement of such claim), provided that End User will promptly notify SorbSecurity in writing of the third party claim, suit or proceeding (in any event, within thirty (30) days after End User becomes aware or reasonably should have been aware of such claim); authorizes and allows SorbSecurity to have sole control of the defense and/or settlement of the claim; and provides any information, assistance and other cooperation reasonably requested by SorbSecurity in connection with the claim, suit or proceeding. In the event of a claim relating to an Indemnified Product, SorbSecurity will, at its sole option and expense: (a) procure for End User the right to use the Indemnified Products under the terms of this Agreement; (b) replace or modify the Indemnified Products to be (or to make it more likely to be) non-infringing; or (c) if the foregoing options are not reasonably practicable, then SorbSecurity may terminate End User’s rights to use Indemnified Products and refund all amounts paid by End User to SorbSecurity attributable to End Users’ future usage or access to the Indemnified Products hereunder. SorbSecurity shall have no liability for, and the aforementioned SorbSecurity obligations shall not apply to any claim based on or relating to (1) the use of the Indemnified Products in combination with any other product, service or device, if such infringement claim would have been avoided by the use of the Indemnified Products without such other product, service or device; (2) any modification or adaptation to the Indemnified Products; (3) use of an Indemnified Products other than as expressly authorized pursuant to this Agreement; (4) use of the Indemnified Products by End User after SorbSecurity has made available to End User a modified version or replacement for the Indemnified Products or has provided notice to End User that a claim of infringement has been or may be made with respect to the Indemnified Product; or (5) specifications, instructions, features, functions or designs or other elements provided by or requested by End User. The foregoing is the sole and exclusive remedy of End User and the entire liability of SorbSecurity with respect to any infringement or claim of infringement of any third party intellectual property right.

9. Termination

Without prejudice to any other rights to which it may be entitled, either party may terminate this Agreement with immediate effect:

  • 9.1 if the other party commits any material breach of any of the terms herein and (If such a breach is remediable) fails to remedy that breach within thirty (30) days of that party being notified under this Section 9.2 of the breach, such notice to refer to the notifying party’s intent to terminate this Agreement unless the breach is remedied; or
  • 9.2 if an order is made or a resolution Is passed for the winding up of the other party or If an order is made for the appointment of an administrator to manage the affairs, business and property of the other party or if a receiver, administrator or administrative receiver is appointed of any of the other party’s assets or undertaking or if circumstances arise which entitle the Court or a creditor to appoint a receiver or manager or which entitle the Court to make a winding-up order or if the other party takes or suffers any similar or analogous action in consequence of debt.
  • 9.3 SorbSecurity may terminate this Agreement with immediate effect if there is a change of control of the End User.
  • 9.4 SorbSecurity as an alternative to Section 9.1 or during the thirty (30) day period specified in Section 9.1 may suspend the provision of the Service to the End User with immediate effect if: (i) the End User is in material breach of any obligation in this Agreement; or (ii) the End User allows Open Relay to occur or; (iii) the End User is sending bulk mail through the outbound relay service.
  • 9.5 Termination of this Agreement shall be without prejudice to any rights or liabilities accrued at the date of termination. In the event of the termination or expiration of this Agreement, the provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, as well as any accrued rights to payment shall remain in effect beyond such termination or expiration until fulfilled.

10. Confidentiality

  • 10.1 As used herein, “Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”), whether orally or in writing, that is designated as “confidential” or the like, or, that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the terms and conditions of this Agreement (including pricing and other terms reflected in and Purchase Order), the Service(s), software, business and marketing plans, technology and technical information, product designs, and business processes.
  • 10.2 “Confidential Information” shall not include information that (i) is or becomes a matter of public knowledge through no act or omission of the Receiving Party; (ii) was in the Receiving Party’s lawful possession prior to the disclosure without restriction on disclosure; (iii) is lawfully disclosed to the Receiving Party by a third party that lawfully and rightfully possesses such information without restriction on disclosure; (iv) information that the Receiving Party can document resulted from its own research and development, independent of receipt of the disclosure from the Disclosing Party; or (v) is disclosed with the prior written approval of the Disclosing Party.
  • 10.3 Receiving Party shall not (i) disclose any Confidential Information of the Disclosing Party to any third party, except as otherwise expressly permitted herein or (ii) use any Confidential Information of Disclosing Party for any purpose outside the scope of this Agreement or in any manner that would constitute a violation of any laws or regulations, including without limitation the export control laws of Singapore, except with Disclosing Party’s prior written consent. The Receiving Party shall not make Confidential Information available to any of its employees or consultants except those that have agreed to obligations of confidentiality at least as restrictive as those set forth herein and have a “need to know” such Confidential Information. The Receiving Party agrees to hold the Disclosing Party’s Confidential Information in confidence and to take all precautions to protect such Confidential Information as the Receiving Party employs with respect to its own Confidential Information of a like nature, but in no case shall the Receiving Party employ less than reasonable precautions. Receiving Party shall promptly notify Disclosing Party if it becomes aware of any actual or reasonably suspected breach of confidentiality of Disclosing Party’s Confidential Information. This Agreement will not be construed to prohibit disclosure of Confidential Information to the extent that such disclosure is required to by law or valid order of a court or other governmental authority; provided, however, to the extent permitted by law, the responding party shall give prompt written notice to the other party to enable the other party to seek a protective order or otherwise prevent or restrict such disclosure and, if disclosed, the scope of such disclosure is limited to the extent possible.
  • 10.4 The Receiving Party will return all copies of the Disclosing Party’s Confidential Information upon the earlier of (i) the Disclosing Party’s request, or (ii) the termination or expiration of this Agreement. Instead of returning such Confidential Information, the Receiving Party may destroy all copies of such Confidential Information in its possession; provided, however, the Receiving Party may retain a copy of any Confidential Information disclosed to it solely for archival purposes, provided that such copy is retained in secure storage and held in the strictest confidence for so long as the Confidential Information remains in the possession of the Receiving Party.
  • 10.5 The parties acknowledge and agree that the confidentiality obligations set forth in this Agreement are reasonable and necessary for the protection of the parties’ business interests, that irreparable injury may result if they are breached, and that in the event of any actual or potential breach of Section 10, that the non-breaching party may have no adequate remedy at law and shall be entitled to seek injunctive and/or other equitable relief as may be deemed proper by a court of competent jurisdiction.
  • 10.6 SorbSecurity recognize and confirm that the content of all emails URL samples and file samples sent to or received from the End User by the Service is End User Confidential Information. However, SorbSecurity reserve the right to utilize the virus-related content of such email or its attachments solely for the purposes of: (i) maintaining and improving the performance and the integrity of the Service; (ii) complying with all regulatory, legislative or contractual requirements; and (iii) making available to licensors of the Service any information passing through the Service which may be of interest to the licensors solely for the purpose of further developing and enhancing the Service. Where SorbSecurity exercise the foregoing rights SorbSecurity will use all reasonable endeavors to keep confidential all information received from the End User or for the End User In connection with the Service.

11. Miscellaneous

  • 11.1 Neither party shall be liable to the other for any delay or failure to perform hereunder (excluding payment obligations) due to circumstances beyond such party’s reasonable control, including acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (excluding those involving such party’s employees), service disruptions involving hardware, software or power systems not within such party’s possession or reasonable control, and denial of service attacks.
  • 11.2 Nothing in this Agreement is intended to confer on a person any right to enforce any term of this Agreement which that person would not have had but for the Contract (Rights of Third Parties) Act in Singapore. The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created hereby. There are no third party beneficiaries to this Agreement.
  • 11.3 SorbSecurity Confidential Information and media are not exported, imported or used in violation of law or applicable regulation.
  • 11.4 SorbSecurity has no control or influence over the content of the emails processed by the Service the End User. The End User shall use all reasonable efforts to ensure it Informs (for example via a banner message on emails) those who use any communications system covered by the Service, that communications transmitted through such system maybe intercepted, and indicate the purposes of such interception. End User grants to SorbSecurity an irrevocable, royalty-free, fully-paid up, non-exclusive, license to use data from suspicious and unwanted emails, including email metadata, embedded URLs and attachments (which may include personal data), for its security services platform. Such use may entail the data being stored for analysis for up to 120 days from the point of initial transit through the Services or in perpetuity, depending on the nature of the suspicious or threatening characteristic.
  • 11.5 This Agreement constitutes the entire agreement of the parties and supersedes all prior or contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No amendment or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the amendment or waiver is to be asserted. Notwithstanding any language to the contrary therein, any Purchase Order issued by End User or Channel Partner to SorbSecurity shall be deemed a convenient order and payment device only and no terms stated in any Purchase Order or in any other order document shall be incorporated into this Agreement, and all such terms shall be void and of no effect.
  • 11.6 No failure or delay in exercising any right hereunder shall constitute a waiver of such right. Except as otherwise provided, remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in effect. The parties’ rights and remedies under this Agreement are cumulative.
  • 11.7 End User is not entitled to transfer or assign this Agreement without SorbSecurity’s prior written consent.
  • 11.8 Any notice required to be given pursuant to this Agreement shall be in writing and shall be given by delivering the notice by hand, or by sending the same by prepaid first class post (airmail if to an address outside the country of posting) to SorbSecurity at Sorb Security PTE. LTD., 68 Circular Road #02-01, Singapore, Attn: Legal Department, Re: SorbSecurity SaaS Notice, and to End User at the address set out in its account information or such other address as either party notifies to the other from time to time. Any notice given according to the above procedure shall be deemed to have been given at the time of delivery (if delivered by hand) and when received (if sent by post).
  • 11.9 This Agreement shall be governed and construed under the laws in the country in which you purchased a license to the Services as identified in the following table, and the parties submit to the jurisdiction and venue of the courts described below. Notwithstanding the foregoing nothing herein shall preclude either party from seeking injunctions from any court of competent jurisdiction in order to protect its intellectual property rights or Confidential Information. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • 11.10 The End User agrees that SorbSecurity may use the End User’s company name, logo and testimonial (if such testimonial is provided) in SorbSecurity’ promotional material and communications including, but not limited to, proposals, presentations, website and corporate brochure.